Bitrix24 support

Bitrix24 – a digital platform created to automate and simplify the work of employees, reduce communication time and organize work with clients in CRM.

Correct and thoughtful system setup to eliminate clutter and chaos in your Bitrix24.

Employees are often intimidated by the volume and complexity of the setup due to a lack of skills and knowledge in the field of a new product. The solution to this problem - is technical support and configuration of the product by certified ArtisMedia specialists.

Technical support may include the initial configuration, revision portal for Customer processes, support and training employees of the organization.

Support Packages

	Start 24	Smart 24	Premium 24
Cost per quarter, USD.	1 800	3 600	7 200
Support hours limit per quarter*	30	60	120
Cost per year, USD.	7 200	14 400	28 800
Limit of support hours per year*	120	240	480

* Technical support packages are paid for a quarter (except for the Start package) or for a year

* Acts are closed monthly
A one-time appeal to support is NOT PROVIDED.

The time spent on the work is multiplied by 2 in the following cases:

when performing work on the day of application (urgent work);
when performing work outside of working hours.

Order a package

Norms of time

effective from April 1, 2020

Types of work	Time	Units of measurement
Initial settings
Portal registration (commercial tariff)	20	minutes
Setting the main parameters of the portal	10	minutes
Inviting 5 employees to the portal	5	minutes
Creating an organizational structure on the portal	60	minutes
Setting up menu items for 5 employees	5	minutes
Training of employees to work with the main tools of the portal (Live feed, Tasks, Disk, Calendar)	60	minutes
Organization of work
Developing a task template	20	minutes
Setting up a Task report	20	minutes
Training of 5 employees to work with tasks, groups and projects	60	minutes
Communications
Connecting the company's mailbox	60	minutes
Connecting employees' personal mailboxes	60	minutes
Configuring the Email Template	20	minutes
Sales organization: basic level (Per 1 funnel)
Setting up fields in 4 cards (Lead, Transaction, Contact, Company)	60	minutes
Setting up stages of transaction processing and leads	10	minutes
Uploading the database to Bitrix24 (up to 10 thousand contacts)	20	minutes
Configuring access rights for a role in CRM	15	minutes
Training of 5 employees in basic CRM functionality	60	minutes
Sales organization: Advanced level (Per 1 funnel)
Setting up a widget for a website with an open line (1 open line)	120	minutes
Setting up a CRM form for accepting applications	30	minutes
Setting up a document template with automatic data substitution from the client card	120	minutes
Setting up an automatic Sales report	20	minutes
Configuring CRM operation	15	minutes
Marketing tools
Connecting an advertising source to end-to-end analytics	120	minutes
Setting up an autosegmentation rule	20	minutes
Setting up Email distribution (based on the provided advertising materials)	60	minutes
Setting up mailing lists in messengers (based on the provided advertising materials)	120	minutes
Setting up an audience for a marketing company	180	minutes
Installing the Bitrix24 widget on the landing page	20	minutes
Training 2 employees to work with marketing tools (CRM marketing, landing pages, payback analysis of advertising sources)	60	minutes
Portal Development Settings
Pre-project interview with a business analyst	60	minutes
Configuring the business process on the portal	180	minutes
Integration with the online store on 1C-Bitrix	180	minutes
Connecting telephony	180	minutes
Configuring integration with 1C and CRM	180	minutes
Development of up to 4 landing screens in the Bitrix24 designer	480	minutes
Adding one screen to the Bitrix24 landing page	120	minutes
Consultation with a specialist	60	minutes

Reviews

Gazprom Transgaz Belarus expresses its gratitude to "ArtisMedia" for the work done on the processing of the thematic advertising and information site www.metan.by The company coped with the task, worked quickly, creativel...

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The Main Directorate of the Belteleradiocompany's Internet Broadcasting thanks you personally and the specialists of "ArtisMedia" for the high quality of the services provided to finalize the site www.tvr.by . Thanks to the competence, prompt resolution of issues arising in the cou...

We express our gratitude to the "ArtisMedia" team for the high-quality and timely execution of work on the development of the official website of the Minsk Metro at a high professional level. On the positive side, we note the courtesy of the company's employees, prompt feedback and the convenience ...

CHUP "Zapadkhimtorg" expresses its gratitude to "ArtisMedia" for the work done on the development and support of the online store "Island of Purity". The company copes with the tasks set, responds promptly to requests, and delivers work on the tasks set in a timely manner.

The management of "Minskkhlebprom" expresses gratitude to the staff of the "Artismedia studio" who took part in the creation of our website www.minskhleb.by Your team ...

The Belarusian Red Cross Society (BRCS) confirms that the company "ArtisMedia" provided services for the development of the subdomain website in the period from December 2018 to May 2019 dapamoha.redcross.by . BRCS expresses gratitude for the professionalism in the development of the site, as...

The administration of the Great Stone Industrial Park thanks the staff of "ArtisMedia" for the quality work done to create an online resource onestation.by . The efficiency and responsibility of the specialists and developers of "ArtisMedia" ensured that the task assigned to them was completed on t...

We note the timeliness and quality of the work performed, the integrity and professionalism of the specialists of "ArtisMedia" for the modernization of the computing and network infrastructure of the Ministry of Economy of the Republic of Belarus in terms of the creation and implementation of the C...

The Ministry of Natural Resources and Environmental Protection of the Republic of Belarus expresses its gratitude to "ArtisMedia" for the high-quality fulfillment of contractual obligations related to the provision of services for updating the website of the international technical assistance proje...

The exhibition unitary enterprise "Belinterexpo" expresses its gratitude to "ArtisMedia" for the development of the website belinterexpo.by. Thanks to the professionalism and well-coordinated work of the "ArtisMedia" team, we got exactly the result we expected. Thoughtful navigation, modern design — every detail ...

Bitrix24 support