Website support

Your site is a constantly updated, dynamic source of information that should capture the attention of visitors so that they come to the site again and again. To do this, your site must have constant support and be updated regularly.

A set of measures for the development and support of the site will help not to lose the relevance of your resource, to keep the attention and interest of users, customers, partners. Relying on us, you can expect that visitors to your site will receive prompt and real information.

Even if you have a person on staff who is engaged in site support on an ongoing basis, it is still worth ordering support, since one person cannot do all the tasks efficiently. After all, mistakes on the site and violation of the general style of the site will cost you not only a deterioration of the image, but also lead to the loss of customers.


Support Packages

You can choose one of three packages (valid from May 2022):


Start Smart Premium
Cost per quarter, USD 1 800 3 600 7 200
Support hours limit per quarter
30 60 120
Cost per year, USD 7 200 14 400
28 800
Limit of support hours per year
120 240 480
The cost of an additional hour, USD (over the limit of hours in the package)
90 72 60

* Technical support packages are paid for a quarter (except for the Start package) or for a year

*Acts are closed monthly

A one-time appeal to support is NOT PROVIDED.

Book a demo 


What can be included in the support of sites

  • Creating a weekly and monthly backup
  • Restoring the site from backup within 24 hours from the time of submission of the application
  • Login to the system to monitor submitted applications
  • Website update - adding pages, sections, products, pictures, news, articles
  • Adding and configuring mailboxes on the server
  • Consultations on working with the site management system
  • Processing of the submitted application within 1 business day
  • The start of the application no later than 5 working days after processing
  • Other works listed in the table below


Time limits for support

valid from May 2022

Types of work Time Units of measurement
Design and communication
Creating a standard Technical Specification
8 hours
Formation of requirements for a non-standard module
3
hours
Meeting of one employee with a client outside the office
3 hours
Meeting of one employee with a client in the office
2 hours
Design
Creating a design idea for the main page of the site in the form of an outline
6 hours
Creating an idea for the design of the internal page of the site in the form of an outline
3 hours
Creating a module design idea in the form of an outline
2 hours
Creating a home page design in FIGMA based on a prototype
24 hours
Creating an internal page design in FIGMA based on a prototype
8 hours
Creating a catalog page design in FIGMA based on a prototype
8 hours
Creating a module page design in FIGMA based on a prototype
6 hours
Preparation of 1 design page for cutting
1 hour
FIGMA in HTML, changing templates, connecting CMS
Translation of 1 page from FIGMA to HTML
8 hours
Changing a single page template
8 hours
Connecting a single page template to a CMS
8 hours
Creating a landing page in Bitrix24 (up to 4 screens)
8 hours
Adding one screen to the Bitrix24 landing page
2 hours
Banner design
6 hours
Creating an icon
1 hour
Visual design for slider
6 hours
Creating a favicon
1 hour
Selection of one photo on a paid stock
30 минут
Program works
Setting up a website exchange with 1C
24 hours
Authorization on the site via social networks
3 hours
Connecting and testing one payment module
8 hours
Filling out the site
Filling one A4 page with text content 2000 characters with spaces
10 minutes
Creating a table from an image for every 10 cells
10 minutes
Processing a single image
15 minutes
Resizing the image
5 minutes
Image optimization for the Web
5 minutes
Inserting an image into a page
5 minutes
Insert Yandex or Google maps
1 hour
Checking the page after insertion
5 minutes
Product image search on the Internet
10 minutes
Creating one product with 10 cells in excel without image selection
5 minutes
Adding an additional cell to the product
5 minutes
Website support
Registering a statistics account
30 minutes
Installing a statistics counter
30
minutes
Registering an online consultant account
30
minutes
Installing an online consultant
30
minutes
Installing the Social Network button
30
minutes
Installing the Bitrix24 widget
30
minutes
Testing the changes made
1 hour
Hosting
Restoring a site from a backup
4 hours
Installing a website on hosting
4 hours

Other work at the request of the client includes time for analysis, formation of requirements, selection and testing of the optimal solution to the task.

The time spent on the work is multiplied by 2 in the following cases:
- when performing work on the day of application (urgent work);
- when performing work outside working hours.

Book a discount

Use the calculator and book a discount on your project. After submitting the form, our manager will contact you to apply the discount. The discount will be valid for three days, starting from the date of booking.

The discount amount changes every week and depends on the production load.
The discount applies only to the development of a new website.